Something needs sorting

Need to contact Boho Casino about your account?

Our team is on hand 24/7 by live chat, e-mail and phone, and most chats and calls are picked up within minutes.

Start the chat Avg. 17-min clearance

Paid today

150,722 C$

6,157 Playing now

Regulated by Alcohol and Gaming Commission of Ontario (AGCO) and certified by iTech Labs, eCOGRA, and QUINEL

C$32M paid weekly with average withdrawal clearing in 17 minutes—craft-quality speed for your winnings

256-bit AES encryption safeguards every transaction and personal detail across 10 trusted payment methods

You need a person

Pick the way that fits your question

Every line below runs around the clock, so you are never told to come back in the morning.

A fast answer

Live chat handles the quick stuff: a stalled withdrawal, a bonus that did not land, a login that keeps failing. Once the window opens, a person joins in about three minutes.

Open chat

What if I have screenshots?

Write to [email protected] when you have documents or screenshots to attach, or want the answer on record. Replies usually arrive inside two hours.

Write us

Call if it feels stuck

Call +1 416 283 2092 (ET) if you would rather talk it through, especially on a payment that feels stuck. Someone picks up within roughly two minutes.

Call us

Built for Canada

Boho Casino help from a Canadian line?

The team fields calls and e-mails in Canadian hours, in the languages this country actually speaks at home.

Getting through

Phone+1 416 283 2092

Support time zoneET

LanguagesEnglish, French

E-mail[email protected]

Oversight

RegulatorAGCO / iGaming Ontario, 10004936

Where to turn

Gambling helpResponsible Gambling Council, Problem Gambling Institute of Ontario, ConnexOntario

The moment you finally decide to ask for help

Line these up first and the conversation moves straight to the answer.

Your registered e-mail address
The last four digits of your card
A screenshot of the payment in question
Your government-issued photo ID
Any reference number from an earlier message

Straight to the right desk

Department addresses, one per job

Use this the moment your question is specific enough to have its own desk at the casino.

Account

General support[email protected]

Document checks[email protected]

Money

Deposits and withdrawals[email protected]

Elsewhere

Complaints[email protected]

Privacy requests[email protected]

Business and partnerships[email protected]

Peace of mind

A named company behind every account, not a blank page

The moment you wonder who is actually behind Boho Casino, these six lines answer it.

The company

Legal nameBoho Casino Inc.

Company number100996756 (Canada)

AddressKing Street, Vancouver

The licence

RegulatorAlcohol and Gaming Commission of Ontario (AGCO) / iGaming Ontario

Licence number10004936

Written contact

Support e-mail[email protected]

While you wait

What to expect the moment you make contact

This block settles how long you wait, channel by channel, before you pick one.

Live chat

Live chat hours24/7, Eastern Time

Chat first reply3 minutes

Page time zoneEastern Time

E-mail

E-mail address[email protected]

E-mail reply2 hours

Phone

Phone number+1 416 283 2092

Phone wait2 minutes

A way upward

Put your complaint in writing, then work it upward

The moment a standard reply leaves you short, this route carries the complaint further.

Put it in writing first

Start with support and put the whole problem in writing, with dates, amounts and any reference. Support never asks for your password, so leave it out entirely.

What the reference gives you

Ask for a reference number and a named handler. You get a written answer, and the reference lets any later step pick up exactly where this one stopped.

Can a supervisor look again?

If the reply still misses, escalate to a supervisor inside Boho Casino and quote your reference. Each step builds on the written record you already hold.

Where does the regulator come in?

Still unresolved after that, you take the complaint to the Alcohol and Gaming Commission of Ontario / iGaming Ontario, the regulator named for this casino.

Clarity first

What can support sort out quickly?

At the first sign of trouble, these five replies settle timing, language, privacy and identity.

trustCan I complain if support does not fix it?+

Straight after a reply that misses the point, answer in the same chat and ask for the complaint to be logged. When Boho Casino's own review ends without a fix, the Alcohol and Gaming Commission of Ontario takes it next.

trustWhere can support answer in French?+

Late at night, a French-speaking agent still answers chat and e-mail. English and French cover every channel here, so write or call in the language you think in.

trustWhere do I turn at three in the morning?+

Support runs around the clock, every day of the week. At three in the morning on a Sunday, the live chat window still opens and the phone still rings.

trustWhat happens if I ask Boho Casino to delete my data?+

Privacy requests go to [email protected]. Once the team receives your message, they confirm what is held and send a copy; deletion follows where the licence allows it.

trustWhat happens when support checks who I am?+

Mid-conversation, support may ask for your registered e-mail address and the last four digits of your payment method. That is enough to open your file; the password stays with you and is never requested.

Which services step in when play goes wrong?

Once gambling stops feeling like a game, three independent organisations step in: the Responsible Gambling Council, the Problem Gambling Institute of Ontario and ConnexOntario. Each one offers its own kind of support, at no cost and in confidence.

Responsible Gambling Council. Runs prevention programs and shares practical tools for keeping play within limits.

Problem Gambling Institute of Ontario. Trains counsellors and publishes research so treatment across the province follows evidence.

ConnexOntario. Offers free confidential information and referral for anyone worried about their own or a family member's gambling.