Play with a cleared account

Boho Casino verification: cleared to withdraw

Our license requires every player to be identified, so we complete the check within 36 hours of receiving your documents.

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Regulated by Alcohol and Gaming Commission of Ontario (AGCO) and certified by iTech Labs, eCOGRA, and QUINEL

Verification basics

Read the essentials before you upload

Use this table the moment a withdrawal is held for review.

Checking company

Boho Casino Inc.

License

AGCO / iGaming Ontario, 10004936

Review time

36 hours

Required by

Latest before first withdrawal

Questions e-mail

[email protected]

Minimum age

19+

When your upload is open

Pass the check on your first upload

Follow this order when you open the verification area of your account.

Open the pending list

From your account area you open the verification section, where the pending document list sits beside the upload button. Check which file each line asks for before you begin.

Keep all four corners

Photograph or scan your government-issued photo ID in full colour, with all four corners visible and no glare across the text. Save the image as a flat file, not a screenshot of a thumbnail.

Your wallet or card on screen

A payment method screenshot should show your name and card or wallet details in one frame. Crop out nothing that carries your name, and mask any digits the casino does not ask you to show.

While the review runs

Once everything is sent, the review runs inside 36 hours and you get an e-mail either way. If a file is rejected, replace only that file and the queue restarts from that point.

Send copy-ready files

Before you scan, know what each paper proves

This table settles which copy to send and what it must show.

Government-issued photo ID

ConfirmsYour name, photo and date of birth

Must showAll four corners, colour, clear text

Proof of address

ConfirmsWhere you live in Canada

Must showYour name, address, recent issue date

Payment method screenshot

ConfirmsThe card or wallet is yours

Must showName and last digits visible

No surprise requests

Why does the casino ask for documents?

Nobody likes a stalled payout; here is exactly when a check lands.

Send ID at payout

Your first payout triggers a legal identity confirmation: the license requires a photo ID and an address proof before money leaves.

Explain the bigger amount

When a single deposit or withdrawal looks far bigger than your usual pattern, an AML review asks for a payment method screenshot and identity proof.

Show your birth date

Doubts about age surface at any point, and the team then asks for a government-issued photo ID showing you are 19 or older.

Higher limit, fresh check

Once you ask for a higher deposit limit, a fresh identity check protects the account in case someone else is using it.

The source of funds question

When the Alcohol and Gaming Commission of Ontario licenses a site, it obliges that site to trace the origin of the money players stake. Boho Casino asks the same questions of everyone, so a request is routine, never a suspicion.

Depending on your case, the review team may ask for any of the following:

Recent bank statement
Payslip from your employer
Tax notice of assessment
Proof of a pension or benefit
Sale contract for an asset

Resend it, and know why it bounced

Compare the spelling line by line. A name spelled differently, a street shortened or a date written in another order is enough for the reviewer to stop and return the file. Recheck the spelling against your profile Send the corrected copy to [email protected]

Whole page, not half. Corners cropped off, glare across the photo or the second page missing means the reviewer cannot confirm what the paper actually says. Lay the paper flat in daylight Fit all four corners in the shot

Is my bill too old? A utility bill or bank statement from last year will not do, because the address has to be the one you live at now. Pick a bill from the current month Use a recent bank statement instead

Withdrawal pending

Answers that clear the wait

Six things players ask while a check is open, answered in plain terms.

Who licenses this casino, and what number is it?+

Boho Casino Inc. operates under the Alcohol and Gaming Commission of Ontario and iGaming Ontario, license 10004936. The company number on record is 100996756, registered in Canada at King Street, Vancouver. Those details are the ones to check if you want to confirm who stands behind your account.

Will I have to send documents again later?+

Sometimes, yes. A document on file can be asked for a second time when it has expired, when your address or payment details change, or when a later review needs a fresher copy. Nothing is requested twice for the sake of it, and each request comes with the reason attached.

Is it fine to photograph my ID with my phone?+

Yes, a phone camera is fine. Lay the document on a flat, evenly lit surface, keep all four corners inside the frame and avoid flash glare on the laminate. Send the full-resolution file rather than a screenshot of the photo, since compressed images are where detail gets lost.

Can I play a while before I verify?+

The license requires a completed check at the latest before your first withdrawal, so that step is not optional. Boho Casino may also ask earlier, at registration or the first deposit, depending on what the review flags. Either way, the pending request is visible in your account with the list of documents.

My ID was refused, so what happens next?+

A refusal names the specific problem, so read that line before you resend. Common fixes are a cropped edge, a blurred corner or a glare across the date of birth. Send a sharp new image of the same document to [email protected], and the reviewer picks it up from there.

How many hours does the check take?+

Thirty-six hours is the working window, counted from the moment the last document lands. Most files are closed sooner, and yours is picked up in the order it arrived. Live chat can confirm where it sits in that queue at any hour.